Super Easy Returns - Each Shark Zen apparel shipment (for U.S. orders) comes with a pre-paid return label and shipping bag. For size exchanges or refunds, use the following 3 steps...

  1. Email info@sharkzen.com for an RMA number and let us know if you want an exchange or refund.
  2. Seal the shirt(s) in the included shipping bag, and put the prepaid return label and the RMA number we gave you on top.
  3. Give the package to the postman, drop it in a U.S. mailbox (if small enough), or give it to the U.S. post office.

That's it!

 

Non-Apparel Items - For products that aren't apparel, just get in touch with us and we will make the return easy for you. You can return your purchase for up to 30 days from the purchase date (we make exceptions and extend this timeframe during the Christmas season), as long as the item shows no signs of use. 

100% Money Back Guarantee - Shark Zen has a 100% money back guarantee return policy. If you are not 100% satisfied with your purchase, you will receive a full refund once the product is returned to us within 30 days of purchase (we make exceptions and extend this timeframe during the Christmas season) with no signs of use.

Exchange Timing - You should expect to receive your exchange within three weeks of giving your package to the return shipper, however, in many cases you will receive it more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes for the new product(s) shipment to arrive back to you.

Refund Timing - You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

 

More Questions About Returns? - Email info@sharkzen.com or call (855) 981-9444.