Super Friendly Return Policy
Super Easy Returns - Each Shark Zen apparel shipment (for U.S. orders) comes with a pre-paid return shipping bag. If you need a size exchange (our sizing page offers help with your size, or just email us) or don't like the shirt you purchased, please follow the 3 easy steps below...
- Please email us at firstname.lastname@example.org with your order number, specifically what you're returning, and if you would like an exchange or refund. We'll send you back an RMA number.
- Seal the shirt(s) in the return bag included with your order and put the RMA number we gave you (in #1 above) on the package.*
- Then just give the package to the postman, drop it in a U.S. mailbox (if small enough), or give it to the U.S. post office.**
* In the rare case that there was no return label included with the package please contact us so we can email you a return label. If you ship it back without our label, we will reimburse only the amount we pay USPS for a usual return.
** In the rare case that your return label is a FedEx label, please contact us.
For products that aren't apparel, just get in touch with us and we will make the return easy for you. You can return your purchase for up to 30 days from the purchase date, as long as the item shows no signs of use.
100% Money Back Guarantee - Shark Zen has a 100% money back guarantee return policy. If you are not 100% satisfied with your purchase, you will receive a full refund once the product is returned to us within 30 days of purchase with no signs of use.
Exchange Timing - You should expect to receive your exchange within three weeks of giving your package to the return shipper, however, in many cases you will receive it more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes for the new product(s) shipment to arrive back to you.
Refund Timing - You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
More Questions About Returns? - Email email@example.com or call 949-294-9122.